Cancel Online & Avoid Late Cancellations

Booking & Cancellation Policy

Effective February 13, 2026

Real Pilates® maintains a 12-hour cancellation policy for all sessions.

Booking & Payment

  • One-off sessions must be paid in full at the time of booking

  • Standing sessions are the only exception and may remain unpaid until the day prior to the session

Automatic Charging

  • Any unpaid reservation will be automatically charged at 6:00 PM Monday - Friday, and 1 PM on Saturday - Sunday the day before the scheduled session, regardless of the session time the following day

Cancellations

  • Sessions cancelled more than 12 hours before the scheduled start time will be returned to the client’s account as a credit

  • Sessions cancelled within 12 hours of the scheduled start time are considered late cancellations and will be forfeited

  • No refunds or credits are issued for late cancellations

How to Cancel Your Session

To maintain and properly enforce our 12-hour cancellation policy, all cancellations must be completed through your Real Pilates® account.

Please note:

  • Do not text, email, or call the studio to cancel

  • Texts, emails, phone calls, and voicemails are no longer accepted as valid forms of cancellation

Why We Require Account-Based Cancellations

In the past, cancellations sent by text or email, especially outside of studio hours, were sometimes missed or seen too late to be processed correctly. This made it impossible to consistently and fairly honor cancellations.

By canceling directly through your Real Pilates® account:

  • You receive immediate confirmation that your session was cancelled

  • The 12-hour policy is tracked accurately

  • All clients receive a fair and consistent booking experience

This system keeps you in control of your schedule while ensuring fairness, clarity, and respect for our trainers’ time.

Thank you for helping us keep our schedule running smoothly and supporting a clear, reliable booking experience for everyone.

 

Real Pilates® APP

GET YOUR REAL PILATES® APP

Real Pilates® App for iPhone

Real Pilates® App for Android

 
 

Need more Real Support?

You can reach our Tribeca Studio at info@realpilatesnyc.com and our Upper East Side Studio directly at ues@realpilatesnyc.com. 

All appointments are subject to a 12 hour cancelation policy. All bookings must be canceled online thru your

Real Pilates Account.

If you don't get a confirmation of your cancellation, your booking has NOT been cancelled. Please call us at (212) 625-0777 to confirm your cancellation.

Thank you!