• TRAINERS: Submit TRAINERS Time Off Request Form. This is the only way to ensure you receive the time off you need.

• STUDIO CARE COORDINATORS: Submit SCC Time Off Request Form to ensure you receive the time off you need. Before submitting your request, you must have secured a substitute for your time off.

• We ask that you are mindful of the amount of time you take away from the studio. On average, trainers can take 10% of their total working days off per year without question from management. Management may reach out about time off that exceeds 10% of your total working days per year.

• Please allow 2 weeks’ notice when taking time off so the team can notify and reassign your clients to another trainer. For leave of absence longer than 2 weeks, please give 3 weeks’ notice.

• Studio Care Coordinators we ask that you are mindful of the amount of time you take off and offer support to your team to cover shifts when they are away. Studio Care Coordinators who give away 30% or more of their permanent shifts within any 120-day period may be asked to drop their permanent shift so others can pick up.

If you are sick follow these steps in this order:

• Text or call Bridgid (201) 281-8651. To receive sick pay, this step must be completed.

• Contact your Studio Manager on Prospr. (Siobhan for Tribeca, Moira for the UES)

• Email the front desk

• Same-day call-outs are not permitted except in the case of a true emergency. If you are unwell, please notify the General Manager as soon as possible. Please note that messages sent to management or the front desk between 10:00 PM and 7:00 AM will not be received until after 7:00 AM.

• Sick Leave (NYS), employees earn 1 hour of paid sick leave for every 30 hours worked, up to the annual maximum set by law. Sick days may be used for personal illness, medical appointments, or caring for a family member.

Please save the Momence shortcut to your phone via the steps below: 

Staff mobile site shortcut - Android

Staff mobile site shortcut - iPhone

To view your schedule, choose: Appointments → Schedule.

Use the filters above your schedule to adjust them to the date, week or day view you want to see.

Trainer Availability & Booking Windows

Your location determines your booking window. NYC and Houston operate with different trainer booking windows, so please review the policy for the studio where you teach.

In both locations, trainers are responsible for regularly reviewing their schedules and being aware of confirmed client appointments.

NYC BOOKING WINDOWS

NYC trainers have different booking windows depending on the time of the appointment.

NYC Client Booking Windows:

• 7:00 AM, 8:00 AM & 9:00 AM sessions: Clients may book up to 12 hours before the session.

• 10:00 AM and later: Clients may book up to 2 hours before the session.

Example: A 7:00 PM session can be booked by a client as late as 5:00 PM.

Front Desk Bookings

The Front Desk may book an appointment during your open availability even when the client is within the standard online booking window.

For last-minute appointments, the Front Desk will prioritize trainers who are already onsite and will notify you as soon as possible when an appointment is confirmed.

If a client requests an appointment with less than two hours' notice and you are already in the studio with open availability, you should expect that the Front Desk may book that appointment.

Open Availability = Available to Teach

If you have open availability on your NYC schedule, you are expected to be available to teach during that time.

If you leave the studio while there is still an active booking window on your schedule, you are responsible for monitoring your schedule and returning to the studio if a client books.

Last-minute bookings are a normal part of our NYC scheduling process. We will always do our best to provide as much notice as possible.

Please avoid making personal plans during your open availability. If you need to be unavailable during a time that would normally be open on your schedule, submit a Time Off Request Form in advance.

Please review the complete NYC Trainer Availability & Last-Minute Booking Policy on the All Team Resource Page.

HOUSTON BOOKING WINDOW

Houston operates differently from NYC.

Houston has a 24-hour client booking window.

Clients must book their sessions at least 24 hours before the scheduled session start time. This means Houston trainers have a full 24 hours to see and prepare for any new client appointment added to the availability they have provided to Real Pilates®.

Once the 24-hour booking window has closed, clients cannot independently add a new appointment to your schedule for that time.

Houston trainers should make a habit of checking Momence consistently and reviewing the following day's schedule so they are aware of all confirmed client appointments.

If a client has booked an appointment within the availability you have provided, you are responsible for being present and prepared to provide the scheduled session.

• Please submit all schedule change requests using the Shift Change Request Form.

• Please submit the shift(s) you would like to add, remove, or adjust. Once your request has been submitted, please allow 3–5 business days for management to review and respond before making any personal schedule changes or commitments. All schedule changes are subject to management approval.

• We work closely with our instructors while providing consistency for our clients and giving each shift the opportunity to grow and become established. If you are within your first year at Real Pilates®, we ask that once a schedule change is approved, you commit to your new schedule for a minimum of 12 months before requesting another adjustment.

• If you have been with Real Pilates® for more than one year, we ask that you maintain your full schedule for a minimum of 6 months between schedule changes. This allows for a maximum of two approved schedule changes per year.

• We appreciate your understanding and commitment to consistency. Based on client booking patterns, it can take several months for a new shift to fully develop, although this timeline may be shorter for more established Real Pilates® instructors.

While on shift:

• Wear at least one piece of Real Pilates apparel

• Solid colors only: black, white, teal, aqua, or gray

• Trainers must wear studio-only footwear (not worn outside)

• Shoes must have a back (no open-toe or slip-ons)

• Apparel must be clean, well-fitting, and wrinkle-free

• Small logos only (1 inch or smaller)

Not allowed:

• Jeans

• Heels, boots, or non-athletic shoes

• Crocs, flip-flops, Birkenstocks

• Large graphics or non-RP branding

If you have questions or need help with attire, please reach out to the General Manager.

Equipment 

Reformer in Neutral

• 4 Springs Attached

• Sticky pad placed on top of springs

• Weighted bar in the well 

• Straps placed on the hooks

• Reformer Box placed on the back of the Reformer frame

Tower in Neutral

• Both arm and leg springs attached 

  • Heavy leg springs should remain pre-set on the Tower.

  • Where applicable, light leg springs should be stored on the far-left hook of the Tower wall anchor.

• All hardware clips face away from the center of the Tower.

• A Magic Circle should be stored on the two hooks farthest to the right on the Tower wall anchor, inside the right vertical bar. When stored correctly, there should be one empty hook remaining on the outside of the right vertical bar.

• Roll back bar attached on the second eye hook from the bottom of the middle group of eye hooks.

• Moon box on either side of the elevated mat.

• 4.5 weighted bar next to each Mat

Cadillac in Neutral

• Both arm and leg springs attached.

  • Heavy leg springs on the inside of the vertical bars.

  • Light leg springs on the outside of the vertical bars.

• Roll back bar attached

• All hardware clips face away from the center of the Cadillac.

• Trapeze slid to the far end and hung over the top frame

• Kuna boards & weighted bars placed on the bottom rung of the frame

• All other miscellaneous props removed and placed in equipment cubbies

We want all our equipment to look "in alignment."

Reformers must be in a neat row. The chairs, barrels, and Cadillacs should all be spaced well. The Equipment Cubbies must be orderly, and the carts neat, tidy, and well-stocked.

The Magic Circles should be stacked neatly. Basically, any messy corner you see passing through the studio floors should be tidied! 

When not in use, we want all equipment to be put back to "neutral." This means that the equipment is left in the ready-to-use position with all its necessary accessories. (sticky pad, weighted pole, springs attached, etc..) 

TRIBECA EQUIPMENT FORM

UES EQUIPMENT FORM

How this works:

• If you notice an issue → submit the form immediately

• Be specific about the equipment and its location in the room

• If something is unsafe → remove it from use and mark it URGENT

Important:

• Verbal reports are no longer sufficient

• If it is not submitted through the form, it cannot be tracked or resolved efficiently

This process helps us fix issues quickly, maintain a safe environment, and stay ahead of equipment wear and tear. Thank you for your attention to this and for helping uphold our studio standards.

FILL OUT AN INCIDENT REPORT

Why We Have Incident Reporting at Real Pilates®

Incident reporting helps us maintain a safe, professional, and supportive environment for our clients, trainers, and staff. By documenting incidents promptly and accurately, we can identify patterns, address concerns appropriately, and take proactive steps to prevent similar situations in the future.

Examples of incidents that should be reported include client injuries, accidents, disruptive behavior, or any event that may require management follow-up.

When in doubt, submit an incident report. It is always better to document a situation that may be important than to rely on memory later. Timely reporting allows us to respond effectively, support those involved, and continue providing the highest level of care and professionalism at Real Pilates.

To review your payroll in Momence:

• Log into Momence using the email and password you use for your trainer account.

  • Log in: https://momence.com/sign-in

• Select Host Dashboard

• Select Analytics from the left menu

• Click Reports

• Choose Combined Payroll Report

• Adjust the date range to the time period you want to check and click Apply

• Click on your name to view all bookings and classes

Your pay will be listed under Instructor Payout. You can also review your % of booked appointments, which reflects how much of your available hours were filled during that time period.

If anything looks incorrect, please notify the Operations Director as soon as possible at Johnny@realpilatesnyc.com.

Payroll is processed biweekly via direct deposit. Employees are responsible for reviewing their pay for accuracy and notifying management of any discrepancies.

To access your ADP paystub, please visit https://signin.adp.com/ to set up your account.

Professional Development Schedule Blocks

Real Pilates® supports continuing education by allowing eligible instructors to request recurring Professional Development Schedule Blocks for Pro Semis, group classes, private sessions, or personal Pilates workouts.

Eligibility

• Under 15 teaching hours/week: By request

• 15–29 teaching hours/week: 1 schedule block per week

• 30+ teaching hours/week: 2 schedule blocks per week

• Exceptional teaching load (management approval): Up to 3 schedule blocks per week

Please Note

• Schedule blocks reserve time only and are subject to management approval.

• Schedule blocks may not interfere with standing sessions, existing client bookings, or studio operations.

• Instructors are responsible for paying the applicable employee rate for any class or session they attend.

• Active staff receive 50% off in-person Pro Semi classes.

• Online Pro Semi classes are complimentary for all staff and RPTT Leads.

All Professional Development Schedule Blocks must be approved by the General Manager before being added to your schedule.

CONTINUING EDUCATION STIPENED

• Real Pilates® supports ongoing education. To request a stipend, see your General Manager for an application. The application asks, How will you develop this skill, and how will you utilize it at Real Pilates®? Approved stipends are capped at $250 per request. 

Please follow the steps below to set up The Pilates App. Please note, even though it is called The Pilates App, they do not have an app and can only be used on a browser. They are in beta testing. 

> Sign in here, https://www.prospire.app/

> Choose, create an account. This option is under the main login fields

>Toggle to "Instructor."

> You will use this as your studio code, kwTsiq3VzI

Alycea will receive a confirmation email that you set up your account and wil grant you access. Youwill not have access until she confirms via the confirmation email. 

Important: The Pilates App Is for Internal Use Only

Clients are not to be given access and should not be assigned “homework” or have any visibility into the platform.

July 31*** - Aug 2

Sept 11 - Sept 13

Sept 25 - Sept 27

Nov 6 - Nov 8

Dec 11 - Dec 13

Jan 29 - Jan 31, 2027

🗓️ Fridays: UES | 1:00 PM–7:00 PM ***JULY 31, TRI 1 - 7 PM LOWER LEVEL!!***
🗓️ Saturdays: UES | 1:00 PM–7:00 PM
🗓️ Sundays: Tribeca (Upstairs) | 9:00 AM–3:00 PM

Being aware of seminar weekends helps us create a smooth experience for clients, trainers, apprentices, and staff. Please review the posted seminar dates and plan accordingly. Thank you for helping make RPTT weekends a success!

Staff rates are subject to change based on business needs.

Specialist Sessions - $68.50

Master Sessions - $75.00

Specialist Duets - $43.50

Master Duets - $48.50

Specialist Semi - $32.50

Master Semi - $37.50

Group Classes - $40 to pre book, free if jumping into class if the class is not full

Online - free (except Alycea’s team semi)

PRO SEMI - $35.75

Online PRO SEMI - free

Alycea Team Semi - $32.50

Online Alycea Team Semi - $32.50

Alycea PRO GROUP CLASS - $35.75

All Discounts are applied through "tags" in Momence. You will not need to choose the correct pricing option, the discount will apply automatically

Sexual Harassment Prevention Training

NYS/NYC requires all employees to complete this annually. The training takes approximately 45 minutes and provides a certificate upon completion. Please email a copy of your certificate to Bridgid@realpilatesnyc.com. You will be paid $17 for this training. If you’ve already completed a 2026 training with another employer, email your certificate as proof.

Real Pilates® is committed to providing clients with a reliable, professional, and consistent experience across all studios. Trainers are responsible for regularly reviewing their schedules and being prepared for all confirmed client appointments that fall within their established availability.

3-STRIKE POLICY — ALL STUDIOS

Three strikes related to lateness, attendance, or failure to appear for a confirmed client appointment may result in a review of your schedule and teaching relationship with Real Pilates®, including the potential loss of regular availability, suspension, or termination, as applicable to your role and agreement.

What Counts as a Strike

A strike may be issued for:

• Arriving after the scheduled session start time without an applicable exception.

• Arriving late in a way that causes the client to leave and the client is not rescheduled within the same week.

• A no-call/no-show for a confirmed client appointment.

• Failing to appear for a client appointment that was properly booked within your studio's established booking window and your stated availability.

What Does NOT Automatically Count as a Strike

• You notify the studio in advance that you are running late and the client is still able to receive their full session.

• The client is appropriately rescheduled within the same week and receives the full session time owed.

• An emergency or other circumstance is reviewed by management and determined not to warrant a strike.

Please note that repeated or excessive lateness may still be addressed by management, even when individual incidents do not result in a strike.

We want trainers to have an opportunity to move forward after an issue. Consistent attendance, reliability, communication, and schedule awareness matter. If you receive a strike, the best way to earn it back is to demonstrate dependable service to your clients over time.

STRIKE EARN-BACK POLICY — ALL STUDIOS

Strikes can be earned back through consistency.

For every 120 days without a lateness or attendance issue, one strike will be removed.

Real Pilates Feedback and Suggestion Form

We want to hear from you. This form is designed to give our team a voice and help us better understand your ideas, concerns, and suggestions.

While submissions may be made anonymously, we encourage you to include your name whenever possible so we can follow up with you directly if needed.

As always, please provide feedback in a constructive and solution-oriented manner. Thoughtful feedback helps us better support the team, community, and continue improving the Real Pilates experience for everyone.

Thank you for your feedback!

July 2026

Please review the communication cadence for online appointments and how to access your Zoom links.

CLIENT COMMUNICATION
Client books an appointment → Receives an email + SMS confirmation with the Zoom link → 24 hours before the appointment, receives another email + SMS reminder with the Zoom link.

TRAINER COMMUNICATION
Client books an appointment → Trainer receives an email + SMS confirmation with the Zoom link → No additional reminder is sent to the trainer.

Trainers: Please Check Your Online Appointments

The best and most reliable way to start your online session is directly through the appointment in Momence:

Momence → Appointment → Click the appointment → Scroll down → “Link to Start Meeting”

If you do not see “Link to Start Meeting,” there is no Zoom link attached to the appointment.

Please get into the habit of checking your upcoming online appointments ahead of time to make sure the Zoom link is there. The Front Desk is also checking these sessions, but we need an extra set of eyes. Much of this process is automated, and occasionally something can slip through the cracks.

Please help us make sure your sessions are ready to go before your client arrives.

When a client books an online session, Momence automatically assigns a Zoom link to the appointment.

Occasionally, a Zoom link doesn't attach automatically. It is important that the Studio Care Coordinators and Managers check that all online appointments have Zoom links attached.

It is important that Trainers check that their Online Appointments, the ones they teach, have Zoom Links attached as an extra step to ensure a smooth trainer/client experience.

Option 1: Check your schedule. If there is an Online Appointment booked

• Look at the online appointment.

• Check the upper-left corner of the appointment. If there is no broadcast symbol next to the circle, the appointment does not have a Zoom link.

• Notify an SCC or Manager ASAP.

Option 2: Check inside the appointment

• Open the appointment.

• Scroll to the bottom.

• Confirm that a Zoom link is listed.

• If there is no link, cancel and rebook the session, then check again to confirm the link was generated.

• If it still does not appear after