• TRAINERS: Submit TRAINERS Time Off Request Form. This is the only way to ensure you receive the time off you need.

• STUDIO CARE COORDINATORS: Submit SCC Time Off Request Form to ensure you receive the time off you need. Before submitting your request, you must have secured a substitute for your time off.

• We ask that you are mindful of the amount of time you take away from the studio. On average, trainers can take 10% of their total working days off per year without question from management. Management may reach out about time off that exceeds 10% of your total working days per year.

• Please allow 2 weeks’ notice when taking time off so the team can notify and reassign your clients to another trainer. For leave of absence longer than 2 weeks, please give 3 weeks’ notice.

• Studio Care Coordinators we ask that you are mindful of the amount of time you take off and offer support to your team to cover shifts when they are away. Studio Care Coordinators who give away 30% or more of their permanent shifts within any 120-day period may be asked to drop their permanent shift so others can pick up.

If you are sick follow these steps in this order:

• Text or call Bridgid (201) 281-8651. To receive sick pay, this step must be completed.

• Contact your Studio Manager on Prospr. (Siobhan for Tribeca, Moira for the UES)

• Email the front desk

• Same-day call-outs are not permitted except in the case of a true emergency. If you are unwell, please notify the General Manager as soon as possible. Please note that messages sent to management or the front desk between 10:00 PM and 7:00 AM will not be received until after 7:00 AM.

• Sick Leave (NYS), employees earn 1 hour of paid sick leave for every 30 hours worked, up to the annual maximum set by law. Sick days may be used for personal illness, medical appointments, or caring for a family member.

Please save the Momence shortcut to your phone via the steps below: 

Staff mobile site shortcut - Android

Staff mobile site shortcut - iPhone

To view your schedule, choose: Appointments → Schedule.

Use the filters above your schedule to adjust them to the date, week or day view you want to see.

Clients can book afternoon sessions (10 AM and after) up to 2 hours before the session start time.

The front desk can book you anytime during your shift even if it falls within 2 hours of the start time. The front desk will always prioritize trainers who are on-site and will notify you as soon as possible if you have a last-minute booking within 2 hours of your start time.

Booking Windows:
• 7 am, 8 am, and 9 am sessions → 12-hour booking window
• Sessions 10 am and later → 2-hour booking window

Example: A 7 pm session can be booked as late as 5 pm.

If you leave the studio while there is still an active booking window on your schedule, you are expected to return if a client books. It is helpful to monitor your schedule carefully throughout your shift.

Trainer Availability & Last-Minute Booking Policy

• Open availability on your schedule means you are available to teach.

• Last-minute bookings are a normal part of our scheduling process.

• If a client requests an appointment with less than 2 hours' notice and you are already in the studio, the Front Desk may book the appointment into your schedule.

• Our Front Desk team will prioritize trainers who are already onsite before asking another trainer to travel to the studio.

• The Front Desk will notify you as soon as a last-minute appointment is confirmed.

• We will always do our best to provide as much notice as possible, but if you are in the studio and available, you should expect to teach.

Avoid making plans during your availability. If you have plans during your availability, you must request the time off via the Time Off Request Form.

• Please submit all schedule change requests using the Shift Change Request Form.

• Please submit the shift(s) you would like to add, remove, or adjust. Once your request has been submitted, please allow 3–5 business days for management to review and respond before making any personal schedule changes or commitments. All schedule changes are subject to management approval.

• We work closely with our instructors while providing consistency for our clients and giving each shift the opportunity to grow and become established. If you are within your first year at Real Pilates®, we ask that once a schedule change is approved, you commit to your new schedule for a minimum of 12 months before requesting another adjustment.

• If you have been with Real Pilates® for more than one year, we ask that you maintain your full schedule for a minimum of 6 months between schedule changes. This allows for a maximum of two approved schedule changes per year.

• We appreciate your understanding and commitment to consistency. Based on client booking patterns, it can take several months for a new shift to fully develop, although this timeline may be shorter for more established Real Pilates® instructors.

While on shift:

• Wear at least one piece of Real Pilates apparel

• Solid colors only: black, white, teal, aqua, or gray

• Trainers must wear studio-only footwear (not worn outside)

• Shoes must have a back (no open-toe or slip-ons)

• Apparel must be clean, well-fitting, and wrinkle-free

• Small logos only (1 inch or smaller)

Not allowed:

• Jeans

• Heels, boots, or non-athletic shoes

• Crocs, flip-flops, Birkenstocks

• Large graphics or non-RP branding

If you have questions or need help with attire, please reach out to the General Manager.

Equipment 

Reformer in Neutral

• 4 Springs Attached

• Sticky pad placed on top of springs

• Weighted bar in the well 

• Straps placed on the hooks

• Reformer Box placed on the back of the Reformer frame

Tower in Neutral

• Both arm and leg springs attached 

  • Heavy leg springs should remain pre-set on the Tower.

  • Where applicable, light leg springs should be stored on the far-left hook of the Tower wall anchor.

• All hardware clips face away from the center of the Tower.

• A Magic Circle should be stored on the two hooks farthest to the right on the Tower wall anchor, inside the right vertical bar. When stored correctly, there should be one empty hook remaining on the outside of the right vertical bar.

• Roll back bar attached on the second eye hook from the bottom of the middle group of eye hooks.

• Moon box on either side of the elevated mat.

• 4.5 weighted bar next to each Mat

Cadillac in Neutral

• Both arm and leg springs attached.

  • Heavy leg springs on the inside of the vertical bars.

  • Light leg springs on the outside of the vertical bars.

• Roll back bar attached

• All hardware clips face away from the center of the Cadillac.

• Trapeze slid to the far end and hung over the top frame

• Kuna boards & weighted bars placed on the bottom rung of the frame

• All other miscellaneous props removed and placed in equipment cubbies

We want all our equipment to look "in alignment."

Reformers must be in a neat row. The chairs, barrels, and Cadillacs should all be spaced well. The Equipment Cubbies must be orderly, and the carts neat, tidy, and well-stocked.

The Magic Circles should be stacked neatly. Basically, any messy corner you see passing through the studio floors should be tidied! 

When not in use, we want all equipment to be put back to "neutral." This means that the equipment is left in the ready-to-use position with all its necessary accessories. (sticky pad, weighted pole, springs attached, etc..) 

TRIBECA EQUIPMENT FORM

UES EQUIPMENT FORM

How this works:

• If you notice an issue → submit the form immediately

• Be specific about the equipment and its location in the room

• If something is unsafe → remove it from use and mark it URGENT

Important:

• Verbal reports are no longer sufficient

• If it is not submitted through the form, it cannot be tracked or resolved efficiently

This process helps us fix issues quickly, maintain a safe environment, and stay ahead of equipment wear and tear. Thank you for your attention to this and for helping uphold our studio standards.

FILL OUT AN INCIDENT REPORT

Why We Have Incident Reporting at Real Pilates®

Incident reporting helps us maintain a safe, professional, and supportive environment for our clients, trainers, and staff. By documenting incidents promptly and accurately, we can identify patterns, address concerns appropriately, and take proactive steps to prevent similar situations in the future.

Examples of incidents that should be reported include client injuries, accidents, disruptive behavior, or any event that may require management follow-up.

When in doubt, submit an incident report. It is always better to document a situation that may be important than to rely on memory later. Timely reporting allows us to respond effectively, support those involved, and continue providing the highest level of care and professionalism at Real Pilates.

To review your payroll in Momence:

• Log into Momence using the email and password you use for your trainer account.

  • Log in: https://momence.com/sign-in

• Select Host Dashboard

• Select Analytics from the left menu

• Click Reports

• Choose Combined Payroll Report

• Adjust the date range to the time period you want to check and click Apply

• Click on your name to view all bookings and classes

Your pay will be listed under Instructor Payout. You can also review your % of booked appointments, which reflects how much of your available hours were filled during that time period.

If anything looks incorrect, please notify the Operations Director as soon as possible at Johnny@realpilatesnyc.com.

Payroll is processed biweekly via direct deposit. Employees are responsible for reviewing their pay for accuracy and notifying management of any discrepancies.

To access your ADP paystub, please visit https://signin.adp.com/ to set up your account.

Professional Development Schedule Blocks

Real Pilates® supports continuing education by allowing eligible instructors to request recurring Professional Development Schedule Blocks for Pro Semis, group classes, private sessions, or personal Pilates workouts.

Eligibility

• Under 15 teaching hours/week: By request

• 15–29 teaching hours/week: 1 schedule block per week

• 30+ teaching hours/week: 2 schedule blocks per week

• Exceptional teaching load (management approval): Up to 3 schedule blocks per week

Please Note

• Schedule blocks reserve time only and are subject to management approval.

• Schedule blocks may not interfere with standing sessions, existing client bookings, or studio operations.

• Instructors are responsible for paying the applicable employee rate for any class or session they attend.

• Active staff receive 50% off in-person Pro Semi classes.

• Online Pro Semi classes are complimentary for all staff and RPTT Leads.

All Professional Development Schedule Blocks must be approved by the General Manager before being added to your schedule.

Please follow the steps below to set up The Pilates App. Please note, even though it is called The Pilates App, they do not have an app and can only be used on a browser. They are in beta testing. 

> Sign in here, https://www.prospire.app/

> Choose, create an account. This option is under the main login fields

>Toggle to "Instructor."

> You will use this as your studio code, kwTsiq3VzI

Alycea will receive a confirmation email that you set up your account and wil grant you access. Youwill not have access until she confirms via the confirmation email. 

Important: The Pilates App Is for Internal Use Only

Clients are not to be given access and should not be assigned “homework” or have any visibility into the platform.

July 31*** - Aug 2

Sept 11 - Sept 13

Sept 25 - Sept 27

Nov 6 - Nov 8

Dec 11 - Dec 13

Jan 29 - Jan 31, 2027

🗓️ Fridays: UES | 1:00 PM–7:00 PM ***JULY 31, TRI 1 - 7 PM LOWER LEVEL!!***
🗓️ Saturdays: UES | 1:00 PM–7:00 PM
🗓️ Sundays: Tribeca (Upstairs) | 9:00 AM–3:00 PM

Being aware of seminar weekends helps us create a smooth experience for clients, trainers, apprentices, and staff. Please review the posted seminar dates and plan accordingly. Thank you for helping make RPTT weekends a success!

Staff rates are subject to change based on business needs.

Specialist Sessions - $68.50

Master Sessions - $75.00

Specialist Duets - $43.50

Master Duets - $48.50

Specialist Semi - $32.50

Master Semi - $37.50

Group Classes - $40 to pre book, free if jumping into class if the class is not full

Online - free (except Alycea’s team semi)

PRO SEMI - $35.75

Online PRO SEMI - free

Alycea Team Semi - $32.50

Online Alycea Team Semi - $32.50

Alycea PRO GROUP CLASS - $35.75

All Discounts are applied through "tags" in Momence. You will not need to choose the correct pricing option, the discount will apply automatically

Sexual Harassment Prevention Training

NYS/NYC requires all employees to complete this annually. The training takes approximately 45 minutes and provides a certificate upon completion. Please email a copy of your certificate to Bridgid@realpilatesnyc.com. You will be paid $17 for this training. If you’ve already completed a 2026 training with another employer, email your certificate as proof.

Three-Strike Policy

Three strikes related to lateness or no-shows may result in suspension or termination.

What Counts as a Strike

• Arriving late after the scheduled shift or session start time without a valid exception

• Arriving late in a way that causes a client to leave without being rescheduled within the same week

• No-call / no-show

What Does Not Count as a Strike

• You notify the studio in advance of your lateness

  • Please note: excessive lateness or repeated reliance on calling ahead may still be addressed by management and could result in schedule adjustments or the loss of a permanent shift.

• Trainers notify the studio of their lateness and the client is still able to receive their full session

• The client is rescheduled within the same week with an added hour to accommodate the missed time

Strike Earn-Back Policy

• One strike will be removed for every four consecutive months without lateness or attendance issues.

Real Pilates Feedback and Suggestion Form

We want to hear from you. This form is designed to give our team a voice and help us better understand your ideas, concerns, and suggestions.

While submissions may be made anonymously, we encourage you to include your name whenever possible so we can follow up with you directly if needed.

As always, please provide feedback in a constructive and solution-oriented manner. Thoughtful feedback helps us better support the team, community, and continue improving the Real Pilates experience for everyone.

Thank you for your feedback!

July 2026