• TRAINERS: Submit TRAINERS Time Off Request Form. This is the only way to ensure you receive the time off you need.

• STUDIO CARE COORDINATORS: Submit SCC Time Off Request Form to ensure you receive the time off you need. Before submitting your request, you must have secured a substitute for your time off.

• We ask that you are mindful of the amount of time you take away from the studio. On average, trainers can take 10% of their total working days off per year without question from management. Management may reach out about time off that exceeds 10% of your total working days per year.

• Please allow 2 weeks’ notice when taking time off so the team can notify and reassign your clients to another trainer. For leave of absence longer than 2 weeks, please give 3 weeks’ notice.

• Studio Care Coordinators we ask that you are mindful of the amount of time you take off and offer support to your team to cover shifts when they are away. Studio Care Coordinators who give away 30% or more of their permanent shifts within any 120-day period may be asked to drop their permanent shift so others can pick up.

If you are sick follow these steps in this order:

• Text or call Bridgid (201) 281-8651. To receive sick pay, this step must be completed.

• Contact your Studio Manager on Prospr. (Siobhan for Tribeca, Moira for the UES)

• Email the front desk

• Same-day call-outs are not permitted except in the case of a true emergency. If you are unwell, please notify the General Manager as soon as possible. Please note that messages sent to management or the front desk between 10:00 PM and 7:00 AM will not be received until after 7:00 AM.

• Sick Leave (NYS), employees earn 1 hour of paid sick leave for every 30 hours worked, up to the annual maximum set by law. Sick days may be used for personal illness, medical appointments, or caring for a family member.

• Please submit all schedule change requests using the Shift Change Request Form.

• When requesting a change to your schedule, we ask that you commit to your current schedule for a minimum of 6 months. Any approved changes will also remain in effect for at least 6 months. After that time, you are welcome to submit a new request if adjustments are needed. This consistency helps us provide a reliable experience for our clients and maintain stability across the team.

While on shift:

• Wear at least one piece of Real Pilates apparel

• Solid colors only: black, white, teal, aqua, or gray

• Trainers must wear studio-only footwear (not worn outside)

• Shoes must have a back (no open-toe or slip-ons)

• Apparel must be clean, well-fitting, and wrinkle-free

• Small logos only (1 inch or smaller)

Not allowed:

• Jeans

• Heels, boots, or non-athletic shoes

• Crocs, flip-flops, Birkenstocks

• Large graphics or non-RP branding

If you have questions or need help with attire, please reach out to the General Manager.

To review your payroll in Momence:

• Log into Momence

• Select Analytics from the left menu

• Click Reports

• Choose Payroll Report

• Adjust the date range and click Apply

• Click on your name to view all bookings and classes

Your pay will be listed under Instructor Payout. You can also review your % of booked appointments, which reflects how much of your available hours were filled during that time period.

If anything looks incorrect, please notify the Operations Director as soon as possible.

Payroll is processed biweekly via direct deposit. Employees are responsible for reviewing their pay for accuracy and notifying management of any discrepancies.

Staff rates are subject to change based on business needs.

Specialist Sessions - $68.50

Master Sessions - $75.00

Specialist Duets - $43.50

Master Duets - $48.50

Specialist Semi - $32.50

Master Semi - $37.50

Group Classes - $40 to pre book, free if jumping into class if the class is not full

Online - free (except Alycea’s team semi)

PRO SEMI - $35.75

Online PRO SEMI - free

Alycea Team Semi - $32.50

Online Alycea Team Semi - $32.50

Alycea PRO GROUP CLASS - $35.75

All Discounts are applied through "tags" in Momence. You will not need to choose the correct pricing option, the discount will apply automatically

Equipment 

Reformer in Neutral

• 4 Springs Attached

• Sticky pad placed on top of springs

• Weighted bar in the well 

• Straps placed on the hooks

• Reformer Box placed on the back of the Reformer frame

Tower in Neutral

• Both arm and leg springs attached 

• Roll back bar attached

• Moon box on either side of Tower

• 4.5 weighted bar next to each Mat

Cadillac in Neutral

• Both arm and leg springs attached

• Roll back bar attached

• Trapeze slid to the far end and hung over the top frame

• Kuna boards & weighted bars placed on the bottom rung of the frame

• All other miscellaneous props removed and placed in equipment cubbies

We want all our equipment to look "in alignment." Reformers must be in a neat row. The chairs, barrels, and Cadillacs should all be spaced well. The Equipment Cubbies must be orderly and the carts neat, tidy, and well stocked. The Magic Circles should be stacked neatly. Basically, any messy corner you see passing through the studio floors- should be tidied! 

When not in use, we want all equipment to be put back to "neutral." This means that the equipment is left in the ready-to-use position with all its necessary accessories. (sticky pad, weighted pole, springs attached, etc..) 

TRIBECA EQUIPMENT FORM

UES EQUIPMENT FORM

How this works:

• If you notice an issue → submit the form immediately

• Be specific about the equipment and its location in the room

• If something is unsafe → remove it from use and mark it URGENT

Important:

• Verbal reports are no longer sufficient

• If it is not submitted through the form, it cannot be tracked or resolved efficiently

This process helps us fix issues quickly, maintain a safe environment, and stay ahead of equipment wear and tear. Thank you for your attention to this and for helping uphold our studio standards.

Sexual Harassment Prevention Training

NYS/NYC requires all employees to complete this annually. The training takes approximately 45 minutes and provides a certificate upon completion. Please email a copy of your certificate to Bridgid@realpilatesnyc.com. You will be paid $17 for this training. If you’ve already completed a 2026 training with another employer, email your certificate as proof.

Please save the Momence shortcut to your phone via the steps below: 

Staff mobile site shortcut - Android

Staff mobile site shortcut - iPhone

To view your schedule, choose: Appointments → Schedule.

Use the filters above your schedule to adjust them to the date, week or day view you want to see.

Three-Strike Policy

Three strikes related to lateness or no-shows may result in suspension or termination.

What Counts as a Strike

• Arriving late after the scheduled shift or session start time without a valid exception

• Arriving late in a way that causes a client to leave without being rescheduled within the same week

• No-call / no-show

What Does Not Count as a Strike

• You notify the studio in advance of your lateness

  • Please note: excessive lateness or repeated reliance on calling ahead may still be addressed by management and could result in schedule adjustments or the loss of a permanent shift.

• Trainers notify the studio of their lateness and the client is still able to receive their full session

• The client is rescheduled within the same week with an added hour to accommodate the missed time

Strike Earn-Back Policy

• One strike will be removed for every four consecutive months without lateness or attendance issues.